More than half of Americans reported receiving at least one scam call per day in 2024. To combat the rise of sophisticated conversational scams that deceive victims over the course of a phone call, we introduced Scam Detection late last year to U.S.-based English-speaking Phone by Google public beta users on Pixel phones.
We use AI models processed on-device to analyze conversations in real-time and warn users of potential scams. If a caller, for example, tries to get you to provide payment via gift cards to complete a delivery, Scam Detection will alert you through audio and haptic notifications and display a warning on your phone that the call may be a scam.
When the phone is answered the AI is the one speaking and tells the person calling that it’s a bot who’ll pass the info to the actual user
That’s not the same as recording the call. Once the call is transferred, it is expected for the bot to stop listening, unless it state that it’s part of the call (which it doesn’t).