If they are really late they always arrive within 59 minutes at their destination so I can’t get a 25% refund. They are really good at not surpassing that one hour.
To work around that, just need to book a connection where the last train only goes once an hour (or every 30 minutes or something) with a connecting time of like 10 minutes. Then you can claim a refund even if the original train is delayed for less than one hour.
Remember: The relevant part is the total delay at the destination, not delays of individual trains.
I spotted a GB rail company doing something similar, doing a really unhelpful cancellation to one busy train mid-journey and replacement with an unplanned extra service ten minutes later, all so that a delayed earlier train could get ahead of it and try to avoid falling an hour behind schedule and triggering a higher rate of refunds for its passengers! Meanwhile, the cancelled train passengers all end up ten minutes late which causes no refunds unless they miss a transfer.
If they are really late they always arrive within 59 minutes at their destination so I can’t get a 25% refund. They are really good at not surpassing that one hour.
To work around that, just need to book a connection where the last train only goes once an hour (or every 30 minutes or something) with a connecting time of like 10 minutes. Then you can claim a refund even if the original train is delayed for less than one hour. Remember: The relevant part is the total delay at the destination, not delays of individual trains.
I spotted a GB rail company doing something similar, doing a really unhelpful cancellation to one busy train mid-journey and replacement with an unplanned extra service ten minutes later, all so that a delayed earlier train could get ahead of it and try to avoid falling an hour behind schedule and triggering a higher rate of refunds for its passengers! Meanwhile, the cancelled train passengers all end up ten minutes late which causes no refunds unless they miss a transfer.