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Technology@lemmy.worldEnglish · 6 days ago

Klarna Hiring Back Human Help After Going All-In on AI

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Klarna Hiring Back Human Help After Going All-In on AI

Novocirab@feddit.org to

Technology@lemmy.worldEnglish · 6 days ago

Turns out people would rather talk to other people.

Chat

boreengreen@lemm.ee
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6 days ago
AI support is equivalent to an interactive and searchable FAQ.
- SoleInvictus@lemmy.blahaj.zone
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  A FAQ that may have incorrect, often contradictory information.

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