I’m not an AI techie and I’m not well educated on LLMs/AI in general. The issue I’m having is the dichotomy between how people talk about it. I’ve heard completely opposite ends of the spectrum. From AI is quickly becoming advanced enough to threaten human society, all the way to its a glorified dictionary/search engine that can’t really do much of anything. I know Lemmy has a steep anti-AI slant. But, can someone talk about this in a way I can wrap my head around why the divide seems so big?
Do you mean you have a chatbot that formulates responses to tickets? Can it actually do anything or just tell customers what to do? 12% is a pretty underwhelming number. Obviously those tickets would not have consumed 12% of tech support operators time.
Sorry boss your answer is just the usual hype.
“I made a spreadsheet that does my job for me so now I just hang out on reddit”.
To put it into context, it’s doing about one full-time support engineer’s job currently, which is the maximum we’ve permitted it to do so far.
This is so tedious.
If agents were actually capable of doing any work that produced any value this wouldn’t even be a conversation. The evidence would be so overwhelming it would speak for itself. Instead we’re stuck with this “it searches the help docs for you” silliness.