reputation isn’t valuable to companies any more. If their customers resent them but still begrudgingly give them money, they don’t care. People don’t vote with their wallets. Maybe you will, maybe I will, but we’re in a relatively small minority. If they lose a few % of their customers but can extract 20% more from the remaining 95% then it’s a good strategy to them ¯\_(ツ)_/¯
Wanna know how to foster customer resentment?
reputation isn’t valuable to companies any more. If their customers resent them but still begrudgingly give them money, they don’t care. People don’t vote with their wallets. Maybe you will, maybe I will, but we’re in a relatively small minority. If they lose a few % of their customers but can extract 20% more from the remaining 95% then it’s a good strategy to them ¯\_(ツ)_/¯