All I can say is 90% of the people working there literally do not care about anything. It’s like a factory assembly line where you just mindlessly go through the motions and if you mess up who tf cares.
You say this but I find that orders are way more accurate today with app based ordering than ever before.
I used to have issues all the time with placing orders over intercoms or even face to face 10-30 years ago, but ever since I could enter in exactly what I want, the mistake rate went way down. I think it was just shitty intercoms combined with awkward terminals.
Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure
All I can say is 90% of the people working there literally do not care about anything. It’s like a factory assembly line where you just mindlessly go through the motions and if you mess up who tf cares.
You say this but I find that orders are way more accurate today with app based ordering than ever before.
I used to have issues all the time with placing orders over intercoms or even face to face 10-30 years ago, but ever since I could enter in exactly what I want, the mistake rate went way down. I think it was just shitty intercoms combined with awkward terminals.
Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure
Maybe McDonalds needs a quality engineer to design poke yoke processes and do MSA testing & gauge R&R.
or it just needs to treat its “factory slaves” like the people they are and pay them a fucking living wage
Well yes, of course, but that’s a problem across the board. lol
so true
How about you fuck off to gemba and collect some VOC?