Sam Walton, founder of Walmart, was the guy that coined the phrase, “the customer is always right.” The thing is, he doesn’t mean on the micro level. It was to combat the idea that consumers were ignorant of what they wanted to buy and needed the corperate executive to tell them. Walton accurately surmised that if you didn’t sell the product customers wanted, regardless of your opinions, they’d just buy it from your competitors. Unfortunately, every entitled dickbag hears the phrase and thinks it means them specifically.
An example of the original intention is when an executive decides we need AI in a product and that leads to a drop in purchases. The right thing would be to recognize the market does not want AI in that product and roll back the change.
Sam Walton, founder of Walmart, was the guy that coined the phrase, “the customer is always right.” The thing is, he doesn’t mean on the micro level. It was to combat the idea that consumers were ignorant of what they wanted to buy and needed the corperate executive to tell them. Walton accurately surmised that if you didn’t sell the product customers wanted, regardless of your opinions, they’d just buy it from your competitors. Unfortunately, every entitled dickbag hears the phrase and thinks it means them specifically.
An example of the original intention is when an executive decides we need AI in a product and that leads to a drop in purchases. The right thing would be to recognize the market does not want AI in that product and roll back the change.